Support & Help

How do I manage or cancel my subscription?

Subscriptions are billed by Apple or Google, so they are cancelled in the same place you subscribed:

• iPhone / iPad: Settings → your name → Subscriptions → Books in Light
• Android: Google Play → Menu → Subscriptions → Books in Light
• Or open the app's Profile screen and use Manage subscription.

Deleting the app does not cancel a subscription — you must cancel it in the store as above.

What happens after a free trial?

If a free trial is offered, you are not charged until it ends, and the app shows you the exact date the first charge will happen before you confirm. Cancelling before that date means you are not charged.

I was charged but the app still shows locked content.

First tap Restore purchases on the Profile screen. If you are signed in with the same account you subscribed with, access should come back immediately. If it does not, email us with the date of the charge and we will sort it out.

Can I get a refund?

Refunds are handled by Apple or Google under their policies, and they have to be requested from them — we cannot issue one on their behalf:

• Apple: reportaproblem.apple.com
• Google Play: play.google.com/store/account → Order history → Request a refund

I can't sign in.

Tap Forgot password on the sign-in screen and we will email you a reset link. If the email does not arrive, check your spam folder — then email us and we will look up your account by hand. If your account used an Apple or Google sign-in, use the same button you originally used.

How do I delete my account?

In the app: Profile → Delete account. You can also email us and we will delete it for you. We remove account data within 30 days, as described in the Privacy Policy.

I received a gift link in an email. How do I redeem it?

Open the link in the email. If you already have the app, it should open straight to the claim screen; otherwise it opens a page with a button that takes you to the app. Sign in (or create an account) to claim, and the gifted book or pass appears in your library.

The gift link says it has expired or was already used.

Gift links are single-use and time-limited, and a gift can only be claimed once — so a link that has been forwarded to more than one person will only work for the first person who claims it. If you believe your link was never used, email us with the link and we will check what happened.

Can I give a gift to more than one person?

Yes — each gift needs its own email address, and each recipient claims their own link. How many gifts are included depends on your plan; the app shows your remaining allowance on the gift screen.

Does audio work offline?

Audio and text are both unlocked by the same subscription. Downloading for offline listening depends on your device and plan; if something will not play, email us with the book title and we will look into it.

Where do the summaries come from?

Every guide and reflection is original commentary written by our own editorial team. We are not affiliated with, endorsed by, or licensed by the authors or publishers of the books we discuss; titles and author names are used only to identify the works. See the Terms of Use for the full wording.